Date: Thu, 22 Jul 2004 19:29:30 -0000
From:
Subject: Re: Rossia?

I do not recommend the Rossiya.  We stayed there on our second trip
in June.

The price is right but the staff are rude and most unhelpful.  Our
room was one of the supposed renovated rooms w/ a/c.  The a/c did
not work.  We were hot and miserable.  Our room was on the west side
facing Red Square.  We did not have blackout curtains.  The sun
streamed in our windows and it got up to 94 degrees in our room,
even w/ the windows open and the room door open to get some
ventilation.

We had requested a crib.  They were all out of cribs.  Our baby
slept between us in the bed.

We were supposed to have breakfast included but could never find
the 'correct' dining area for breakfast.  We were turned away at the
only other one we ever found and no one would/could explain where
the 'correct' one was.  Another couple told us they found it and
there was barely any food to choose from.  It was buffet style.

The location is great.  We thought we didn't want to pay to stay at
the more expensive Marriott.  However, we would have gladly paid to
stay at the Marriott.  Unfortunately, it was booked.  We asked after
we arrived at the Rossiya.
 

Date: Mon, 26 Jul 2004 23:55:58 -0000
From: "
>
Subject: Re: Rossia?

HORRIBLE EXPERIENCE!   I don't even know where to start : (  
Our "Suite" had two single beds (for five people!), it was filthy, had
the ill-fitting curtains another poster wrote about and, suddenly,
became $100 more when we checked in!  The desk staff were ignorant
and beyond rude to us.  When we wanted to stay for just one night
(before we saw the room - gag) they still wanted to charge us for the
five nights we previously reserved!  They told us that we
could "request" a refund in the morning.  In the end, they did charge
us for five nights and credited back four!?  When we actually saw the
room we were mortified.  Beyond disgusting.  When we called the front
desk for more beds they simply laughed and hung up on us.  THREE
times!  In the end we did receive one broken cot without bedding.  
Three skinny beds for two adults and three children : (   Any other
hotel is certain to be better.
 

More Rossiya Hotel feedback from one of their former guests:

Submitted December 2, 2004

Our room was not cheap -- we specifically paid for a renovated suite. The bathroom was updated --
everything else was from 1950 and looked like that was the last time it had
been cleaned. The beds were shaped like ice cream scoops -- with huge dips
in the middle.

My husband and I have different last names. He made the reservation under
his name. When we tried to check in, the desk clerk said that since we
didn't have the same name, it was clear that I was a prostitute and he
refused to register me and accept my passport. Since there was security (a
thug) at each elevator, our translator said that I needed to go up to the
room and not leave because after 11 pm the thugs would be checking and make
sure that only registered people were going to the rooms. Since it was now
10:40 PM and we had not eaten all day, this was a HUGE inconvenience.

The room and the food were disgusting.